Questions and Answers

The Restoration part of any loss is complicated and the length of time will be totally dependent on the severity of the loss. A Foley Restoration Project Manager will take you through the process step by step and explain the time lines before starting the project.

The deductible is a pre-determined amount that is set by you and your Insurance Company / Broker, This must be paid once a loss has happened and coverage has been confirmed.

All of our people and sub contractors work a regular work day, we can provide a lock box for your door so that limited access can be given during the day or alternate arrangements can be made with family / friends or a neighbour.

When reporting your claim to either your Insurance Company or Broker they will be able to answer that question.

The decision of coverage will be made by the Insurance Company.

Every claim is different and once the insurance company has made the decision on coverage you will be provided with a scope of the work along with the cost.

While this sounds like a simple question, Foley Restoration has an experienced team that understand the importance of proper training and professional metering instruments to locate every area and material in the structure that has been affected. We answer this question thoroughly, ensuring that areas are discovered and treated thereby decreasing the potential for mould growth, rot and secondary damage.

It is critical that the moisture in an affected structure be quantified This not only allows for the condition to be documented in terms of “effected”, but also gives us the information required to determine the best course of action for each situation. At Foley Restoration, we train our employees in the proper use of a variety of moisture devices allowing us to answer this fundamental question.

Another simple sounding but imperative question. Utilizing the knowledge of ”what is wet” and “how wet is it?” we are able to track progress in every restorative drying project. This allows us to accurately adjust the positioning of our equipment and modify the climate conditions within the affected environment to continually ensure that the project is completed in the most cost effective and timely manner.

At Foley it is our policy to follow each project to its full completion. Any materials that are left wet pose potential health risks, but by asking the right questions, providing the right education, training and equipment to our technicians, we are able to ensure that every flood emergency is resolved safely and quickly.